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Hi Scott, I could call the help desk, but I'm hoping that someone from the mail team will post to NAG and provide us with a better understanding of the impact of what happened this weekend. I know for a fact that no external emails were coming through to my MSU address for a period of at least 24 hours, Saturday afternoon to Sunday afternoon. I also know that I wasn't the only one effected, I communicated with several users, all of whom confirmed the situation. The problem was resolved late yesterday afternoon, and new mail began coming in once again. The thing is, I'm reasonably certain that I should have received at least a few messages during the trouble period; However as of yet I haven't seen any messages trickling in from that time. How global was this issue? Did it effect all users of the mail system? Are people seeing the volume of email they would normally expect in their inbox from Saturday to Sunday Afternoon? Do I need to notify my users that there is a possibility some messages could have been lost? Thanks for any info, al ________________________________ From: Scott Thimas [mailto:[log in to unmask]] Sent: Monday, June 15, 2009 7:51 AM To: Al Puzzuoli Cc: [log in to unmask] Subject: RE: [MSUNAG] Story on the Mail Outage? Al, If you call the help desk back they should be able to get your question answered. ________________________________ From: Al Puzzuoli <[log in to unmask]> Sent: Sunday, June 14, 2009 4:07 PM To: [log in to unmask] Subject: [MSUNAG] Story on the Mail Outage? Just curious as to what the story is on this weekend's mail outage? I called ATS today because I noticed that I hadn't gotten any external email since yesterday afternoon. Case number 38773 was created and as of about an hour ago, external mail began to come in once again. It would seem that the problem is fixed; but my concern is for any mail sent during the trouble period? in the comments for the case, I saw reference to MX13 being down. Can we expect messages sent yesterday to trickle in as servers retry delivery, or are they just gone? Thanks, Al Puzzuoli Michigan State University Information Technologist http://www.rcpd.msu.edu <http://www.rcpd.msu.edu/> Resource Center for Persons with Disabilities 120 Bessey Hall East Lansing, MI 48824-1033 517-884-1915