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MSU does not backup e-mail on the mail.msu.edu server. At all. Once the mail has been deleted from the server there is no possibility of retrieving it. According to the service status archives, the last backup of the e-mail system was performed October 23, 2007. I assume that this has long been discarded, and is not relevant to this issue anyway. -- +-------------------------------------------+ | Michael Surato | | College of Arts and Letters | | Michigan State University | | 320 Linton Hall | | East Lansing, MI 48824 | | Voice: (517) 353-0778 Fax: (517) 355-0159 | +-------------------------------------------+ >>> On 5/15/2009 at 9:50 AM, Patrick Bills <[log in to unmask]> wrote: > Steve - She'd been using msu webmail to this point so there is no mail > on her computer - she kept it on MSU. And it turns out the POP3 client > she's trying is gmail. But she did this at 1:55 am EDT (she's in > Nairobi) and I thought the google problems were solved by then. The > remote connection is a good idea if she's at a loss. But they are on > an EDGE network in a game park. > > Brian - thanks very much for the info & for the advice. I'm on hold > with help desk now. The student was able to tell me she POP'd stuff > over at 1:55 am today. However, the student there said "the mail is > gone, sorry." I had to drop your name to suggest it was possible to > get it back and asked for a ticket. > > Pat Bills > > On May 15, 2009, at 9:22 AM, Steve Bogdanski wrote: > >> Any chance you can remotely run a data restoration tool on her >> computer to recover the deleted email from her local drive? >> >> Stephen Bogdanski >> Network Support >> College of Veterinary Medicine >> Michigan State University >> >>>>> Patrick Bills <[log in to unmask]> 5/15/2009 9:09 AM >>> >> MSU NAG email gurus. >> >> I have a user who used a bad POP3 client and appears to have lost her >> email. I don't know what she did exactly but her client has just a >> handful of the messages from her MSU inbox, but managed to tell >> mail.msu.edu to delete the messages. She didn't use the 'leave mail on >> server' option. >> >> Does the MSU mail team offer backup restoration service for users? If >> so has anyone used it and can tell I didn't see anything in the >> techbase about it. Unfortunately she's overseas so she's using email >> (!) to communicate. >> >> thanks for your help! >> >> Pat >> >> >> Patrick Bills >> Michigan State University >> Department of Zoology >> http://www.zoology.msu.edu >> http://www.hyenas.zoology.msu.edu >> 517 353 8649 >> > > Patrick Bills > Michigan State University > Department of Zoology > http://www.zoology.msu.edu > http://www.hyenas.zoology.msu.edu > 517 353 8649