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Steve - She'd been using msu webmail to this point so there is no mail on her computer - she kept it on MSU. And it turns out the POP3 client she's trying is gmail. But she did this at 1:55 am EDT (she's in Nairobi) and I thought the google problems were solved by then. The remote connection is a good idea if she's at a loss. But they are on an EDGE network in a game park. Brian - thanks very much for the info & for the advice. I'm on hold with help desk now. The student was able to tell me she POP'd stuff over at 1:55 am today. However, the student there said "the mail is gone, sorry." I had to drop your name to suggest it was possible to get it back and asked for a ticket. Pat Bills On May 15, 2009, at 9:22 AM, Steve Bogdanski wrote: > Any chance you can remotely run a data restoration tool on her > computer to recover the deleted email from her local drive? > > Stephen Bogdanski > Network Support > College of Veterinary Medicine > Michigan State University > >>>> Patrick Bills <[log in to unmask]> 5/15/2009 9:09 AM >>> > MSU NAG email gurus. > > I have a user who used a bad POP3 client and appears to have lost her > email. I don't know what she did exactly but her client has just a > handful of the messages from her MSU inbox, but managed to tell > mail.msu.edu to delete the messages. She didn't use the 'leave mail on > server' option. > > Does the MSU mail team offer backup restoration service for users? If > so has anyone used it and can tell I didn't see anything in the > techbase about it. Unfortunately she's overseas so she's using email > (!) to communicate. > > thanks for your help! > > Pat > > > Patrick Bills > Michigan State University > Department of Zoology > http://www.zoology.msu.edu > http://www.hyenas.zoology.msu.edu > 517 353 8649 > Patrick Bills Michigan State University Department of Zoology http://www.zoology.msu.edu http://www.hyenas.zoology.msu.edu 517 353 8649