 |
 |
Every time I have run across this issue, the file has been a .docx file. There was a beta release of a file converter for Office 2004. Was this installed? If you change the file extension to .docx does it solve the issue? -- +-------------------------------------------+ | Michael Surato | | College of Arts and Letters | | Michigan State University | | 320 Linton Hall | | East Lansing, MI 48824 | | Voice: (517) 353-0778 Fax: (517) 355-0159 | +-------------------------------------------+ >>> On 3/17/2009 at 3:52 PM, Javier Ornelas <[log in to unmask]> wrote: > I have a rather odd situation that has come about and hoping that those > with a mixed Mac/PC environment may have encountered. > > I support a user with Office 2003 Pro installed on her PC. She works > with a few people with Mac PowerPC's running Office 2004. They have > exchanged files between the two every day for quite some time (a few > years) and around the time in December than the MSU Mail system was > upgraded, they started to have trouble with attached files sent from the > Mac to the PC. The trouble here is that the files created on the Mac > with Office 2004 are unreadable when received by through e-mail by the > Windows (Office 2003) computer. When trying to open the attached Word > document, a window opens that asks to "select the encoding that makes > your document readable". When the Mac computer sends the Word document > to a PC running Office 2007, the file is opened fine. > > > > The Mac computer is using Eudora for an MSU Mail account. The PC is > using Outlook connected to an Exchange server. > > > > Anyone have an idea what could be causing this issue? This had been > working just fine until around December of this past year. And as far > as I knew, the Office 2007 compatibility pack did not need to be > installed to read Office 2004 files created on a Mac. Just to be sure, > I installed that on the Windows PC that is having trouble and that was > no help. > > Thanks in advance for any assistance you may have. > > Javier