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Check Eudora to see how it's encoding attached files - it should ideally be encoding them in AppleDouble, but Binhex would also be acceptable. AppleSingle encoding would probably cause file corruption issues when used on the PC. ---- Jack Kramer Computer Systems Specialist University Relations, Michigan State University w: 517-884-1231 / c: 248-635-4955 ________________________________ From: Javier Ornelas <[log in to unmask]> Reply-To: Javier Ornelas <[log in to unmask]> Date: Tue, 17 Mar 2009 15:52:44 -0400 To: <[log in to unmask]> Subject: [MSUNAG] Difficulty reading Office files I have a rather odd situation that has come about and hoping that those with a mixed Mac/PC environment may have encountered. I support a user with Office 2003 Pro installed on her PC. She works with a few people with Mac PowerPC's running Office 2004. They have exchanged files between the two every day for quite some time (a few years) and around the time in December than the MSU Mail system was upgraded, they started to have trouble with attached files sent from the Mac to the PC. The trouble here is that the files created on the Mac with Office 2004 are unreadable when received by through e-mail by the Windows (Office 2003) computer. When trying to open the attached Word document, a window opens that asks to "select the encoding that makes your document readable". When the Mac computer sends the Word document to a PC running Office 2007, the file is opened fine. The Mac computer is using Eudora for an MSU Mail account. The PC is using Outlook connected to an Exchange server. Anyone have an idea what could be causing this issue? This had been working just fine until around December of this past year. And as far as I knew, the Office 2007 compatibility pack did not need to be installed to read Office 2004 files created on a Mac. Just to be sure, I installed that on the Windows PC that is having trouble and that was no help. Thanks in advance for any assistance you may have. Javier