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We are happy to investigate if the IPS is causing the issue. Please open a case with the ATS Help Desk by going to http://help.msu.edu and click on "Contact Us" at the bottom of the page. If you can include a description of the problem, the IP addresses involved and the date and time of the failure we will have what we need. Thank you, Joe -- Joe Budzyn [log in to unmask] 301 Computer Center Ph: (517) 432-7448 Michigan State University East Lansing, MI 48824 On Wed, Jan 21, 2009 at 03:20:52PM -0500, Paul Reed wrote: > > I've had this problem, too. I can see from my server logs that some > of these messages get all the way into the "DATA" part of the SMTP dialog and > then time out. I'm starting to wonder if maybe an IPS somewhere is > dropping packets that shouldn't be dropped. > > Paul Reed > > Chemistry > > > From: MSU Network Administrators Group > [mailto:[log in to unmask]] On Behalf Of Jon Galbreath > Sent: > Wednesday, January 21, 2009 2:51 PM > To: > [log in to unmask] > Subject: [MSUNAG] Mail > Disappearing? > > > > Has anyone else had any users complaining of mail that never > gets delivered? I’ve only had one user so far, but unfortunately, I can > kind of confirm his issue, so I have to look into it. > > He’s only said that people are calling him because he hasn’t > responded to mail that they sent him, but he apparently has never gotten. > I should note that this is off-campus mail that is falling into a black > hole. > > We’re running Exchange here, so mail is forwarded in from > MSU’s servers via the standard forwarding in the web interface. Mail > within the Exchange org is working fine, as is most mail from the > outside. > > I did a few tests sending mail to myself from Yahoo and Gmail > and they came through instantly. However, when I sent a couple messages to > myself from my Exchange server at home, they never showed. But when I > replied to a message I’d sent myself yesterday, it showed up instantly > here. Per the Exchange logs, the messages have never hit our > servers. Nor have I gotten any NDRs sent back to me. > > I’m waiting for the user to get back to me with approximate > times and domains that he’s missing mail from, but I thought I’d check if anyone > else is having issues. > > Thanks! > Jon > > Jon > Galbreath > MCSE/Security+ > Systems Administrator > International Studies and Programs > Ph: 517-884-2144 > > [log in to unmask] >