I hear you on this one. There username, password and special URL for downloading as well as vague responses to questions leaves me not feeling supported very well. In addition, their current issue with the MSU PO not going through yet so I can renew anti-virus has left at least one of my systems in a state where it cannot be updated. Way to go ESET. -t On Sep 16, 2008, at 11:06 AM, David McFarlane wrote: > I recently had a bad experience purchasing NOD32. I like the > product, but I do not like how the company does business (a common > experience with other products/companies). So I am thinking of > switching to AVG Anti-Virus, which seems pretty good. Before I do, > can anybody tell me their bad experiences with how Grisoft does > business? If they are just as bad then perhaps I should just stick > with the devil I know. Thanks. > > -- David McFarlane -- Troy Murray Systems/Database Administrator Michigan State University Biomedical Research and Informatics Center (BRIC) 100 Conrad Hall East Lansing, MI 48824 Phone: 517-432-4248 Fax: 517-353-9420 E-mail: [log in to unmask]