I am talking about a warranty repair. I would send component replacement (i.e. cracked screen) to the same shop that would perform warranty work. -- +-------------------------------------------+ | Michael Surato | | College of Arts and Letters | | Michigan State University | | 320 Linton Hall | | East Lansing, MI 48824 | | Voice: (517) 353-0778 Fax: (517) 355-0159 | +-------------------------------------------+ >>> On 8/11/2008 at 4:44 PM, MSU Network Administrators Group wrote: > Are you talking for a > warrantied failure or a screen replacement? Cracked screens aren’ > t covered under warranty, so in that case Apple might do a referral or they > may have you send them into the depot. For warranty failure they send an > overnight DHL box and you simply insert laptop and mail back – > usually 1 week turnaround on it. ---- Jack Kramer > Computer Systems Specialist University Relations, Michigan > State University 517-884-1231 > _____ > From: Michael Surato <[log in to unmask]> > Reply-To: Michael Surato <[log in to unmask]> Date: Mon, 11 Aug 2008 16:41:44 -0400 To: <[log in to unmask]> Subject: Re: [MSUNAG] Mac laptop screen repair? Do you have an address to get these mailers? I have called > the support line, and they have referred me to the local shop list, which > all charged money to complete the > job. -- +-------------------------- > -----------------+ | Michael Surato | | College of Arts and Letters | | Michigan State University | | 320 Linton Hall | | East Lansing, MI 48824 | | Voice: (517) 353-0778 Fax: > (517) 355-0159 > | +-------------------------------------------+ >>> On 8/11/2008 at 4:37 PM, MSU Network Administrators Group wrote: > If it’s > > under warranty you could just avail yourself of the Apple prepaid mailers and > send it in – they even send a tech to you for desktops. > ---- Jack Kramer Computer Systems > Specialist > University Relations, Michigan State University 517- > 884-1231 _____ From: > Michael Surato <[log in to unmask]> Reply-To: Michael Surato <[log in to unmask]> Date: > Mon, 11 Aug 2008 16:36:30 -0400 To: <[log in to unmask]> > Subject: Re: [MSUNAG] Mac laptop screen repair? The only positive > experience I have had with Macintosh repairs has been > with CompUSA. Everyone else I have contacted has demanded $70+ per hour > for > warranty work. As CompUSA is no longer an option, I am also looking fo > r a > decent Mac repair shop that will not charge for warranty > repairs. -- +- > ------------------------------------------+ | Michael Surato | | College of Arts and Letters | | Michigan State University | | 320 Linton Hall | | > East Lansing, MI 48824 | | > Voice: (517) 353-0778 Fax: (517) 355-0159 > | +-------------- > ----------------- > ------------+ >>> On 8/11/2008 at 3:30 PM, MSU Network Administrators Group wrote: > Anyone have any experience with any of the various companies that do Mac > laptop screen repairs? I have a faculty member here that needs to get a > Macbook Pro repaired after cracking the laptop screen. I see a variety > of > companies that seem to do this, and am hoping maybe someone's had experience > > with one of them. > > Thanks, > Gary >