Are you calling Adam Sullivan,
- Jeff
From: MSU Network
Administrators Group [mailto:[log in to unmask]] On Behalf Of Dak Aldrich
Sent: Monday, July 14, 2008 4:40
PM
To: [log in to unmask]
Subject: Re: [MSUNAG] Issues
placing orders with CDW-G
Oh, I’ve had NOTHING but
horrible experiences with them. I called to get a hold of our rep and
took them about 3 weeks to get our account “set up”, which it still
isn’t. I don’t even have any access information, and every
time I call them, our rep is not available, and takes at least 4 or 5 days to
get back to me. And that’s only 50% of the time. The other 50% of
the time, they don’t even return calls. I don’t bother with
them anymore. I would guess it’s just an all around issue with
them.
-dak
On 7/14/08 2:05 PM, "Bosman, Don" <[log in to unmask]">[log in to unmask]> wrote:
I
have one beef with them. We don’t order that much from CDWG and I
don’t like to have wait to talk to our rep. I want to call in, identify
our shipping and billing address and place the order. That would be a
better use of the reps time and mine.
Don Bosman
Information
Technologist
Libraries,
Michigan State University
100 Library
East
Lansing, MI 48824-1048
[log in to unmask]">[log in to unmask]
(517)
432-6123 ext 233
Fax (517) 432-8374
From: MSU Network
Administrators Group [mailto:[log in to unmask]]
On Behalf Of Charlot, Firmin
Sent: Monday, July 14, 2008 2:01
PM
To: [log in to unmask]">[log in to unmask]
Subject: [MSUNAG] Issues placing
orders with CDW-G
We have had a number of issues placing orders with CDW-G and wondered if these
types of issues are isolated incidents or systemic problems at CDW-G.
Some of the issues included things like: Reps not returning phone calls, wrong
items were shipped, orders that were completely ignored, info on my online
account with CDW-G being completely wrong and more.
I am curious to find out if others have had similar experiences.
Thanks.
t CDW-Ged incedents y quenterest on it
Firmin Charlot, MCSE, A+, Information
Systems Manager
Educational and Support Services 162
[log in to unmask]">[log in to unmask] <blocked::mailto:[log in to unmask]> (517) 432-7541
Submit technical requests at http://help.ess.msu.edu/
<blocked::http://help.ess.msu.edu/>
=====================
Dak Aldrich
Network Administrator
[log in to unmask]">[log in to unmask]
(517) 432-5045
=====================