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Are you calling Adam Sullivan, [log in to unmask], or someone else? I'm surprised you're having so much trouble. Have you tried to talk with any one else? If I remember correctly, our account was set up on the spot. - Jeff ________________________________ From: MSU Network Administrators Group [mailto:[log in to unmask]] On Behalf Of Dak Aldrich Sent: Monday, July 14, 2008 4:40 PM To: [log in to unmask] Subject: Re: [MSUNAG] Issues placing orders with CDW-G Oh, I've had NOTHING but horrible experiences with them. I called to get a hold of our rep and took them about 3 weeks to get our account "set up", which it still isn't. I don't even have any access information, and every time I call them, our rep is not available, and takes at least 4 or 5 days to get back to me. And that's only 50% of the time. The other 50% of the time, they don't even return calls. I don't bother with them anymore. I would guess it's just an all around issue with them. -dak On 7/14/08 2:05 PM, "Bosman, Don" <[log in to unmask]> wrote: I have one beef with them. We don't order that much from CDWG and I don't like to have wait to talk to our rep. I want to call in, identify our shipping and billing address and place the order. That would be a better use of the reps time and mine. Don Bosman Information Technologist Libraries, Michigan State University 100 Library East Lansing, MI 48824-1048 [log in to unmask] (517) 432-6123 ext 233 Fax (517) 432-8374 From: MSU Network Administrators Group [mailto:[log in to unmask]] On Behalf Of Charlot, Firmin Sent: Monday, July 14, 2008 2:01 PM To: [log in to unmask] Subject: [MSUNAG] Issues placing orders with CDW-G We have had a number of issues placing orders with CDW-G and wondered if these types of issues are isolated incidents or systemic problems at CDW-G. Some of the issues included things like: Reps not returning phone calls, wrong items were shipped, orders that were completely ignored, info on my online account with CDW-G being completely wrong and more. I am curious to find out if others have had similar experiences. Thanks. t CDW-Ged incedents y quenterest on it Firmin Charlot, MCSE, A+, Information Systems Manager Educational and Support Services 162 Student Services Building East Lansing, MI 48824 [log in to unmask] <blocked::mailto:[log in to unmask]> (517) 432-7541 Submit technical requests at http://help.ess.msu.edu/ <blocked::http://help.ess.msu.edu/> ===================== Dak Aldrich Network Administrator College of Music, MSU [log in to unmask] (517) 432-5045 =====================