Re: [MSUNAG] Issues placing orders with CDW-G
Oh, I’ve had NOTHING but horrible experiences with them. I called to get a hold of our rep and took them about 3 weeks to get our account “set up”, which it still isn’t. I don’t even have any access information, and every time I call them, our rep is not available, and takes at least 4 or 5 days to get back to me. And that’s only 50% of the time. The other 50% of the time, they don’t even return calls. I don’t bother with them anymore. I would guess it’s just an all around issue with them.
-dak
On 7/14/08 2:05 PM, "Bosman, Don" <[log in to unmask]">[log in to unmask]> wrote:
I have one beef with them. We don’t order that much from CDWG and I don’t like to have wait to talk to our rep. I want to call in, identify our shipping and billing address and place the order. That would be a better use of the reps time and mine.
Don Bosman
Information Technologist
Libraries, Michigan State University
100 Library
East Lansing, MI 48824-1048
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(517) 432-6123 ext 233
Fax (517) 432-8374
From: MSU Network Administrators Group [mailto:[log in to unmask]] On Behalf Of Charlot, Firmin
Sent: Monday, July 14, 2008 2:01 PM
To: [log in to unmask]">[log in to unmask]
Subject: [MSUNAG] Issues placing orders with CDW-G
We have had a number of issues placing orders with CDW-G and wondered if these types of issues are isolated incidents or systemic problems at CDW-G.
Some of the issues included things like: Reps not returning phone calls, wrong items were shipped, orders that were completely ignored, info on my online account with CDW-G being completely wrong and more.
I am curious to find out if others have had similar experiences.
Thanks.
t CDW-Ged incedents y quenterest on it
Firmin Charlot, MCSE, A+, Information Systems Manager
Educational and Support Services 162 Student Services Building East Lansing, MI 48824
[log in to unmask]">[log in to unmask] <blocked::mailto:[log in to unmask]> (517) 432-7541
Submit technical requests at http://help.ess.msu.edu/ <blocked::http://help.ess.msu.edu/>
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Dak Aldrich
Network Administrator
College of Music, MSU
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(517) 432-5045
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