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I agree with Michael. We have had an excellent experience with CDWG over many years including being able to place orders over the web or on the phone, receiving orders quickly (within a day or two) and being able to discuss products with our sales representative or CDWG tech support. We have worked with several representatives over the years and have always had an excellent experience. - Jeff -----Original Message----- From: MSU Network Administrators Group [mailto:[log in to unmask]] On Behalf Of Michael Surato Sent: Monday, July 14, 2008 2:08 PM To: [log in to unmask] Subject: Re: [MSUNAG] Issues placing orders with CDW-G I have not experienced any of these issues. It may be that I am in the habit of calling the MSU account executive, but I have always have had positive experiences with them. -- +-------------------------------------------+ | Michael Surato | | College of Arts and Letters | | Michigan State University | | 320 Linton Hall | | East Lansing, MI 48824 | | Voice: (517) 353-0778 Fax: (517) 355-0159 | +-------------------------------------------+ >>> On 7/14/2008 at 2:00 PM, MSU Network Administrators Group wrote: > > We have had a number of issues placing orders with CDW-G and wondered if these types of issues are isolated incidents or systemic problems at CDW-G. Some of the issues included things like: Reps not returning phone calls, wrong items were shipped, orders that were completely ignored, info on my online account with CDW-G being completely wrong and more. I am curious to find out if others have had similar experiences. > Thanks. > t CDW-Ged incedents y quenterest on it > Firmin Charlot, MCSE, A+, Information Systems Manager Educational and Support Services 162 Student Services Building East Lansing, MI 48824 [log in to unmask] <blocked::mailto:[log in to unmask]> (517) 432-7541 Submit technical requests at http://help.ess.msu.edu/ <blocked::http://help.ess.msu.edu/> > >