I have one beef with them. We don’t order that much from CDWG and I don’t like to have wait to talk to our rep. I want to call in, identify our shipping and billing address and place the order.  That would be a better use of the reps time and mine.

Don Bosman
Information Technologist
Libraries, Michigan State University
  100 Library
  East Lansing, MI 48824-1048
[log in to unmask]
  (517) 432-6123 ext 233
  Fax (517) 432-8374

From: MSU Network Administrators Group [mailto:[log in to unmask]] On Behalf Of Charlot, Firmin
Sent: Monday, July 14, 2008 2:01 PM
To: [log in to unmask]
Subject: [MSUNAG] Issues placing orders with CDW-G

We have had a number of issues placing orders with CDW-G and wondered if these types of issues are isolated incidents or systemic problems at CDW-G.

Some of the issues included things like: Reps not returning phone calls, wrong items were shipped, orders that were completely ignored, info on my online account with CDW-G being completely wrong and more.

I am curious to find out if others have had similar experiences.

Thanks.

t CDW-Ged incedents y quenterest on it

Firmin Charlot, MCSE, A+, Information Systems Manager
Educational and Support Services   162 Student Services Building   East Lansing, MI 48824
[log in to unmask] (517) 432-7541
Submit technical requests at http://help.ess.msu.edu/