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I'll reiterate something mentioned earlier about Dell, I do find their business/enterprise service to be much better then the consumer line. This is one reason I tend to buy Latitude and OptiPlex systems rather then the consumer alternatives. My experience with AppleCare support has been excellent, they have in almost every case exceed my expectations. Although not a tech company per-se, I've found AT&T customer support to be the absolute worst! -t On May 29, 2008, at 3:36 PM, Rachel Rumsey wrote: > My experience with Dell has been exceptional! I would recommend Dell > over any other vendor anyday! > > I can tell you horror stories about ACER. Send the laptop to them, > wait 6-8 weeks, agree to let them format the hard drive, all in > order to replace bad keyboard on a laptop less than 6 months old. > Three months later the same laptop had the same problem, had to wait > another 6-8 weeks. Gateway is less than stellar, arguing the problem > was an accident instead of a poorly constructed product. With Lenovo > I couldn't get a human to answer the phone! HP's products simply are > poor, but their tech support is not bad. > > I strongly suggest Dell every time! > > > > ----- Original Message ----- From: "John Gorentz" > <[log in to unmask]> > To: <[log in to unmask]> > Sent: Thursday, May 29, 2008 3:24 PM > Subject: Re: [MSUNAG] Dell found guilty of fraud and false advertising > > >> We at KBS have two polices about notebook computers. >> >> 1. We always recommend Thinkpads, except in the rare circumstances >> when some feature is available only on a Dell (or whatever) and not >> on a Thinkpad. >> >> 2. When people don't follow our advice and buy Dells instead, we >> say "I told you so" when they come to grief. >> >> This is a case where I also follow my own advice for personal >> purchases. At our house, it's only Thinkpads. My kids don't have a >> habit of taking my advice, but they all have Thinkpads, and only >> Thinkpads. >> >> John Gorentz >> >> >> At 03:10 PM 5/29/2008, Stephan Andre' wrote: >>> What you say is true--companies are cutting back on everything >>> they can, including quality, to make their shareholders more money. >>> >>> This is true across the board, but I do think that Lenovo has >>> suffered from this the least, at least in terms of their Thinkpad >>> laptops. They are still excellent, and far far better built than >>> any other laptop. I've turned into a Thinkpad snob because of >>> this, and the fact that I keep getting roped into helping friends >>> with broken computers and have to deal with various companies >>> in getting parts, etc. Ugh! >>> >>> --STeve Andre' >>> >>> On Thursday 29 May 2008 11:15:13 Oscar Castaneda wrote: >>>> The problems that everybody is describing in here are problems >>>> that I >>>> find with any other vendor and by no means exclusive to Dell. >>>> >>>> Long waits in the phone. You tell me what company does not make you >>>> wait, or hop from person to person for a while? >>>> Lack of knowledge of what they are giving you? All of them >>>> This week I had some stuff that I ordered from HP lost in the >>>> vacuum. It >>>> never came, until I got in a yelling contest with a person in the >>>> pone >>>> >>>> To me the quality of support has gone to the drains all across the >>>> spectrum of software/hardware vendors. >>>> >>>> >>>> >>>> >>>> oscar >>>> >>>> Troy Murray wrote: >>>> > My latest experience's with the Dell rep have been somewhat >>>> lacking. >>>> > In trying to find answers to some questions on parts that I >>>> needed I >>>> > received no response, then vague responses, over the course of >>>> about a >>>> > week. Finally I was able to talk with Sergio and had the answer >>>> > within a few minutes. >>>> > >>>> > -t >>>> > >>>> > On May 29, 2008, at 10:14 AM, Hoekzema, Andrew wrote: >>>> >> I had a laptop with a monitor problem, I sent the laptop back >>>> to >> Dell, a >>>> >> month at a time each time that I sent it in. The problem was >>>> never >>>> >> resolved, I found a work around but that's what we as techs >>>> do. I as >> a >>>> >> personal user do not believe in buying from Dell because >>>> personal >>>> >> service is definitely second class compared to corporate >>>> service >> which I >>>> >> think is excellent. >>>> >> >>>> >> Andrew Hoekzema >>>> >> Information Technician >>>> >> College of Arts and Letters >>>> >> [log in to unmask] >>>> >> 353-0778 >>>> >> >>>> >> >>>> >> -----Original Message----- >>>> >> From: MSU Network Administrators Group [mailto:[log in to unmask] >>>> ] >> On >>>> >> Behalf Of Charlot, Firmin >>>> >> Sent: Thursday, May 29, 2008 9:50 AM >>>> >> To: [log in to unmask] >>>> >> Subject: Re: [MSUNAG] Dell found guilty of fraud and false >> >>>> advertising >>>> >> >>>> >> I have not experienced any of the problems listed in the >>>> complaint >>>> >> either. This is not to say that they are not happening. >>>> >> >>>> >> Firmin Charlot, MCSE, A+, Information Systems Manager >>>> >> Educational and Support Services 162 Student Services >>>> Building >> East >>>> >> Lansing, MI 48824 >>>> >> [log in to unmask] (517) 432-7541 >>>> >> Submit technical requests at http://help.ess.msu.edu/ >>>> >> >>>> >> >>>> >> -----Original Message----- >>>> >> From: MSU Network Administrators Group [mailto:[log in to unmask] >>>> ] >> On >>>> >> Behalf Of Surato, Michael S. >>>> >> Sent: Thursday, May 29, 2008 9:45 AM >>>> >> To: [log in to unmask] >>>> >> Subject: Re: [MSUNAG] Dell found guilty of fraud and false >> >>>> advertising >>>> >> >>>> >> Interesting, I have not experienced any of the problems listed >>>> in the >>>> >> complaint. I have, however, experienced them with Apple support. >>>> >> >>>> >> +-------------------------------------------+ >>>> >> >>>> >> | Michael Surato | >>>> >> | College of Arts and Letters | >>>> >> | Michigan State University | >>>> >> | 320 Linton Hall | >>>> >> | East Lansing, MI 48824 | >>>> >> | Voice: (517) 353-0778 Fax: (517) 355-0159 | >>>> >> >>>> >> +-------------------------------------------+ >>>> >> >>>> >>> -----Original Message----- >>>> >>> From: MSU Network Administrators Group >>>> >>> [mailto:[log in to unmask]] On Behalf Of Stephan Andre' >>>> >>> Sent: Wednesday, May 28, 2008 6:12 PM >>>> >>> To: [log in to unmask] >>>> >>> Subject: [MSUNAG] Dell found guilty of fraud and false >>>> advertising >>>> >>> >>>> >>> Something interesting to read. I think it parallels some >>>> >>> of my experiences with Dell. >>>> >>> >>>> >>> <http://www.cio.com/article/371313/Court_Finds_Dell_Guilty_of_Fraud >>>> > >>>> >>> >>>> >>> <http://techland.blogs.fortune.cnn.com/2008/05/27/dell- >>>> deceive> >> >>>> >> d-customers-says-ny-judge/?section=money_topstories> >>>> >> >>>> >>> --STeve Andre' >>>> >>> Political Science -- Troy Murray Systems Administrator Michigan State University Biomedical Research and Informatics Center (BRIC) 100 Conrad Hall East Lansing, MI 48824 Phone: 517-432-4248 Fax: 517-353-9420 E-mail: [log in to unmask] http://www.icalx.com/public/troymurray72/Work.ics