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My experience with Dell has been exceptional! I would recommend Dell over any other vendor anyday! I can tell you horror stories about ACER. Send the laptop to them, wait 6-8 weeks, agree to let them format the hard drive, all in order to replace bad keyboard on a laptop less than 6 months old. Three months later the same laptop had the same problem, had to wait another 6-8 weeks. Gateway is less than stellar, arguing the problem was an accident instead of a poorly constructed product. With Lenovo I couldn't get a human to answer the phone! HP's products simply are poor, but their tech support is not bad. I strongly suggest Dell every time! ----- Original Message ----- From: "John Gorentz" <[log in to unmask]> To: <[log in to unmask]> Sent: Thursday, May 29, 2008 3:24 PM Subject: Re: [MSUNAG] Dell found guilty of fraud and false advertising > We at KBS have two polices about notebook computers. > > 1. We always recommend Thinkpads, except in the rare circumstances when > some feature is available only on a Dell (or whatever) and not on a > Thinkpad. > > 2. When people don't follow our advice and buy Dells instead, we say "I > told you so" when they come to grief. > > This is a case where I also follow my own advice for personal purchases. > At our house, it's only Thinkpads. My kids don't have a habit of taking > my advice, but they all have Thinkpads, and only Thinkpads. > > John Gorentz > > > At 03:10 PM 5/29/2008, Stephan Andre' wrote: >>What you say is true--companies are cutting back on everything >>they can, including quality, to make their shareholders more money. >> >>This is true across the board, but I do think that Lenovo has >>suffered from this the least, at least in terms of their Thinkpad >>laptops. They are still excellent, and far far better built than >>any other laptop. I've turned into a Thinkpad snob because of >>this, and the fact that I keep getting roped into helping friends >>with broken computers and have to deal with various companies >>in getting parts, etc. Ugh! >> >>--STeve Andre' >> >>On Thursday 29 May 2008 11:15:13 Oscar Castaneda wrote: >>> The problems that everybody is describing in here are problems that I >>> find with any other vendor and by no means exclusive to Dell. >>> >>> Long waits in the phone. You tell me what company does not make you >>> wait, or hop from person to person for a while? >>> Lack of knowledge of what they are giving you? All of them >>> This week I had some stuff that I ordered from HP lost in the vacuum. It >>> never came, until I got in a yelling contest with a person in the pone >>> >>> To me the quality of support has gone to the drains all across the >>> spectrum of software/hardware vendors. >>> >>> >>> >>> >>> oscar >>> >>> Troy Murray wrote: >>> > My latest experience's with the Dell rep have been somewhat lacking. >>> > In trying to find answers to some questions on parts that I needed I >>> > received no response, then vague responses, over the course of about a >>> > week. Finally I was able to talk with Sergio and had the answer >>> > within a few minutes. >>> > >>> > -t >>> > >>> > On May 29, 2008, at 10:14 AM, Hoekzema, Andrew wrote: >>> >> I had a laptop with a monitor problem, I sent the laptop back to >>> >> Dell, a >>> >> month at a time each time that I sent it in. The problem was never >>> >> resolved, I found a work around but that's what we as techs do. I as >>> >> a >>> >> personal user do not believe in buying from Dell because personal >>> >> service is definitely second class compared to corporate service >>> >> which I >>> >> think is excellent. >>> >> >>> >> Andrew Hoekzema >>> >> Information Technician >>> >> College of Arts and Letters >>> >> [log in to unmask] >>> >> 353-0778 >>> >> >>> >> >>> >> -----Original Message----- >>> >> From: MSU Network Administrators Group [mailto:[log in to unmask]] >>> >> On >>> >> Behalf Of Charlot, Firmin >>> >> Sent: Thursday, May 29, 2008 9:50 AM >>> >> To: [log in to unmask] >>> >> Subject: Re: [MSUNAG] Dell found guilty of fraud and false >>> >> advertising >>> >> >>> >> I have not experienced any of the problems listed in the complaint >>> >> either. This is not to say that they are not happening. >>> >> >>> >> Firmin Charlot, MCSE, A+, Information Systems Manager >>> >> Educational and Support Services 162 Student Services Building >>> >> East >>> >> Lansing, MI 48824 >>> >> [log in to unmask] (517) 432-7541 >>> >> Submit technical requests at http://help.ess.msu.edu/ >>> >> >>> >> >>> >> -----Original Message----- >>> >> From: MSU Network Administrators Group [mailto:[log in to unmask]] >>> >> On >>> >> Behalf Of Surato, Michael S. >>> >> Sent: Thursday, May 29, 2008 9:45 AM >>> >> To: [log in to unmask] >>> >> Subject: Re: [MSUNAG] Dell found guilty of fraud and false >>> >> advertising >>> >> >>> >> Interesting, I have not experienced any of the problems listed in the >>> >> complaint. I have, however, experienced them with Apple support. >>> >> >>> >> +-------------------------------------------+ >>> >> >>> >> | Michael Surato | >>> >> | College of Arts and Letters | >>> >> | Michigan State University | >>> >> | 320 Linton Hall | >>> >> | East Lansing, MI 48824 | >>> >> | Voice: (517) 353-0778 Fax: (517) 355-0159 | >>> >> >>> >> +-------------------------------------------+ >>> >> >>> >>> -----Original Message----- >>> >>> From: MSU Network Administrators Group >>> >>> [mailto:[log in to unmask]] On Behalf Of Stephan Andre' >>> >>> Sent: Wednesday, May 28, 2008 6:12 PM >>> >>> To: [log in to unmask] >>> >>> Subject: [MSUNAG] Dell found guilty of fraud and false advertising >>> >>> >>> >>> Something interesting to read. I think it parallels some >>> >>> of my experiences with Dell. >>> >>> >>> >>> <http://www.cio.com/article/371313/Court_Finds_Dell_Guilty_of_Fraud> >>> >>> >>> >>> <http://techland.blogs.fortune.cnn.com/2008/05/27/dell-deceive> >> >>> >> d-customers-says-ny-judge/?section=money_topstories> >>> >> >>> >>> --STeve Andre' >>> >>> Political Science >