 |
 |
The problems that everybody is describing in here are problems that I find with any other vendor and by no means exclusive to Dell. Long waits in the phone. You tell me what company does not make you wait, or hop from person to person for a while? Lack of knowledge of what they are giving you? All of them This week I had some stuff that I ordered from HP lost in the vacuum. It never came, until I got in a yelling contest with a person in the pone To me the quality of support has gone to the drains all across the spectrum of software/hardware vendors. oscar Troy Murray wrote: > My latest experience's with the Dell rep have been somewhat lacking. > In trying to find answers to some questions on parts that I needed I > received no response, then vague responses, over the course of about a > week. Finally I was able to talk with Sergio and had the answer > within a few minutes. > > -t > > > > On May 29, 2008, at 10:14 AM, Hoekzema, Andrew wrote: > >> I had a laptop with a monitor problem, I sent the laptop back to Dell, a >> month at a time each time that I sent it in. The problem was never >> resolved, I found a work around but that's what we as techs do. I as a >> personal user do not believe in buying from Dell because personal >> service is definitely second class compared to corporate service which I >> think is excellent. >> >> Andrew Hoekzema >> Information Technician >> College of Arts and Letters >> [log in to unmask] >> 353-0778 >> >> >> -----Original Message----- >> From: MSU Network Administrators Group [mailto:[log in to unmask]] On >> Behalf Of Charlot, Firmin >> Sent: Thursday, May 29, 2008 9:50 AM >> To: [log in to unmask] >> Subject: Re: [MSUNAG] Dell found guilty of fraud and false advertising >> >> I have not experienced any of the problems listed in the complaint >> either. This is not to say that they are not happening. >> >> Firmin Charlot, MCSE, A+, Information Systems Manager >> Educational and Support Services 162 Student Services Building East >> Lansing, MI 48824 >> [log in to unmask] (517) 432-7541 >> Submit technical requests at http://help.ess.msu.edu/ >> >> >> -----Original Message----- >> From: MSU Network Administrators Group [mailto:[log in to unmask]] On >> Behalf Of Surato, Michael S. >> Sent: Thursday, May 29, 2008 9:45 AM >> To: [log in to unmask] >> Subject: Re: [MSUNAG] Dell found guilty of fraud and false advertising >> >> Interesting, I have not experienced any of the problems listed in the >> complaint. I have, however, experienced them with Apple support. >> >> +-------------------------------------------+ >> | Michael Surato | >> | College of Arts and Letters | >> | Michigan State University | >> | 320 Linton Hall | >> | East Lansing, MI 48824 | >> | Voice: (517) 353-0778 Fax: (517) 355-0159 | >> +-------------------------------------------+ >> >> >>> -----Original Message----- >>> From: MSU Network Administrators Group >>> [mailto:[log in to unmask]] On Behalf Of Stephan Andre' >>> Sent: Wednesday, May 28, 2008 6:12 PM >>> To: [log in to unmask] >>> Subject: [MSUNAG] Dell found guilty of fraud and false advertising >>> >>> Something interesting to read. I think it parallels some >>> of my experiences with Dell. >>> >>> <http://www.cio.com/article/371313/Court_Finds_Dell_Guilty_of_Fraud> >>> >>> <http://techland.blogs.fortune.cnn.com/2008/05/27/dell-deceive >> d-customers-says-ny-judge/?section=money_topstories> >>> >>> >>> --STeve Andre' >>> Political Science >>> > -- Oscar Castaneda Michigan State University