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My latest experience's with the Dell rep have been somewhat lacking. In trying to find answers to some questions on parts that I needed I received no response, then vague responses, over the course of about a week. Finally I was able to talk with Sergio and had the answer within a few minutes. -t On May 29, 2008, at 10:14 AM, Hoekzema, Andrew wrote: > I had a laptop with a monitor problem, I sent the laptop back to > Dell, a > month at a time each time that I sent it in. The problem was never > resolved, I found a work around but that's what we as techs do. I as a > personal user do not believe in buying from Dell because personal > service is definitely second class compared to corporate service > which I > think is excellent. > > Andrew Hoekzema > Information Technician > College of Arts and Letters > [log in to unmask] > 353-0778 > > > -----Original Message----- > From: MSU Network Administrators Group [mailto:[log in to unmask]] On > Behalf Of Charlot, Firmin > Sent: Thursday, May 29, 2008 9:50 AM > To: [log in to unmask] > Subject: Re: [MSUNAG] Dell found guilty of fraud and false advertising > > I have not experienced any of the problems listed in the complaint > either. This is not to say that they are not happening. > > Firmin Charlot, MCSE, A+, Information Systems Manager > Educational and Support Services 162 Student Services Building > East > Lansing, MI 48824 > [log in to unmask] (517) 432-7541 > Submit technical requests at http://help.ess.msu.edu/ > > > -----Original Message----- > From: MSU Network Administrators Group [mailto:[log in to unmask]] On > Behalf Of Surato, Michael S. > Sent: Thursday, May 29, 2008 9:45 AM > To: [log in to unmask] > Subject: Re: [MSUNAG] Dell found guilty of fraud and false advertising > > Interesting, I have not experienced any of the problems listed in the > complaint. I have, however, experienced them with Apple support. > > +-------------------------------------------+ > | Michael Surato | > | College of Arts and Letters | > | Michigan State University | > | 320 Linton Hall | > | East Lansing, MI 48824 | > | Voice: (517) 353-0778 Fax: (517) 355-0159 | > +-------------------------------------------+ > > >> -----Original Message----- >> From: MSU Network Administrators Group >> [mailto:[log in to unmask]] On Behalf Of Stephan Andre' >> Sent: Wednesday, May 28, 2008 6:12 PM >> To: [log in to unmask] >> Subject: [MSUNAG] Dell found guilty of fraud and false advertising >> >> Something interesting to read. I think it parallels some >> of my experiences with Dell. >> >> <http://www.cio.com/article/371313/Court_Finds_Dell_Guilty_of_Fraud> >> >> <http://techland.blogs.fortune.cnn.com/2008/05/27/dell-deceive > d-customers-says-ny-judge/?section=money_topstories> >> >> >> --STeve Andre' >> Political Science >> -- Troy Murray Systems Administrator Michigan State University Biomedical Research and Informatics Center (BRIC) 100 Conrad Hall East Lansing, MI 48824 Phone: 517-432-4248 Fax: 517-353-9420 E-mail: [log in to unmask] http://www.icalx.com/public/troymurray72/Work.ics