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I suspect this happens more often with their non-business/institutional customers as they would do well to preserve the lucrative high volume repeat buyers. Not to say that makes it legit to screw the little guy, but I'm thinking that's where it happened most of the time. Jon Galbreath MCSA/MCSE/Security+ Network/Systems Administrator International Studies and Programs Ph: 517-884-2144 [log in to unmask] -----Original Message----- From: MSU Network Administrators Group [mailto:[log in to unmask]] On Behalf Of Charlot, Firmin Sent: Thursday, May 29, 2008 9:50 AM To: [log in to unmask] Subject: Re: [MSUNAG] Dell found guilty of fraud and false advertising I have not experienced any of the problems listed in the complaint either. This is not to say that they are not happening. Firmin Charlot, MCSE, A+, Information Systems Manager Educational and Support Services 162 Student Services Building East Lansing, MI 48824 [log in to unmask] (517) 432-7541 Submit technical requests at http://help.ess.msu.edu/ -----Original Message----- From: MSU Network Administrators Group [mailto:[log in to unmask]] On Behalf Of Surato, Michael S. Sent: Thursday, May 29, 2008 9:45 AM To: [log in to unmask] Subject: Re: [MSUNAG] Dell found guilty of fraud and false advertising Interesting, I have not experienced any of the problems listed in the complaint. I have, however, experienced them with Apple support. +-------------------------------------------+ | Michael Surato | | College of Arts and Letters | | Michigan State University | | 320 Linton Hall | | East Lansing, MI 48824 | | Voice: (517) 353-0778 Fax: (517) 355-0159 | +-------------------------------------------+ > -----Original Message----- > From: MSU Network Administrators Group > [mailto:[log in to unmask]] On Behalf Of Stephan Andre' > Sent: Wednesday, May 28, 2008 6:12 PM > To: [log in to unmask] > Subject: [MSUNAG] Dell found guilty of fraud and false advertising > > Something interesting to read. I think it parallels some > of my experiences with Dell. > > <http://www.cio.com/article/371313/Court_Finds_Dell_Guilty_of_Fraud> > > <http://techland.blogs.fortune.cnn.com/2008/05/27/dell-deceive d-customers-says-ny-judge/?section=money_topstories> > > > --STeve Andre' > Political Science >