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Have you tried having the users add the CU's email address or domain to the safe list in the webmail Preferences? Jon Galbreath MCSA/MCSE/Security+ Network/Systems Administrator International Studies and Programs Ph: 517-884-2144 [log in to unmask] -----Original Message----- From: MSU Network Administrators Group [mailto:[log in to unmask]] On Behalf Of Al Bray Sent: Monday, April 28, 2008 11:05 AM To: [log in to unmask] Subject: [MSUNAG] MSU Credit Union Statements and Email to MSU Mail System being returned I want to throw this out to see if other's have had their users complaining about this issue. For about the past month or so, our users that have MSU Credit Union accounts option set to and have eStatements and other eCorrespondence set up to be delivered to their MSUnetID email account are complaining that they are getting bounced back and not being delivered. They know this because when the log into their MSUFCU account, they have email messages telling them as much. Example of message on MSUFCU web access site: Notification of Undeliverable Email The CU attempted to email you at [log in to unmask] for your Monthly eStatement but was returned undeliverable for the following reason: Unable to Determine Please take a moment to update your email address. Like many units on campus, we instruct our users to give out the MSU email addresses for e-mail correspondence and then have them set a forward to our internal email system. There are many advantages to this but the main one is easy configuration change completely controlled by the end users should they need to forward their email to a different place (in case of job changes) or turn it off forwarding all together. It also provides a single address they can give out and lower disruption of email delivery should these types of changes occur. When my end users have recently started coming to me to fix the issue, I have told them that I have little to no control over the MSU or MSUFCU email systems and their communications channels. Having them redirect their MSUFCU email option to our internal email addresses for our users fixes the problem and the eStatements are delivered, but it is definitely not the desired long term fix we are looking for for the reasons stated above.. Thinking back, the problem seemed to start happening right around the time the MSUFCU was promoting upgrades and changes to their On-line Bill Pay System. Anyway...at this point I am wondering if others are seeing this with their users that have their MSUFCU email option set to @msu.edu and if so, who to contact to address this issue. =============================== Al Bray Systems Analyst University Services Michigan State University Phone: 517-355-0357 Ext. 161 Fax: 517-353-2024 email: [log in to unmask]