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I forgot to mention, you set the SMTP address of the contact to be the external address, and then email will be delivered. -----Original Message----- From: MSU Network Administrators Group [mailto:[log in to unmask]] On Behalf Of Al Puzzuoli Sent: Tuesday, December 11, 2007 1:52 PM To: [log in to unmask] Subject: [MSUNAG] Email being sent to Exchange account instead of external SMTP address? Hi all, We're running a relatively typical campus setup wherein employees of our department have an rcpd.msu.edu exchange account. They set the forward on their mail.msu.edu account to pass all messages along to their rcpd.msu.edu address. Recently, one of our employees left the department. Her box on our exchange server is still active for the time being, until she can migrate all her email activity back to her msu.edu account. The problem is that if people from within our office attempt to send mail to her at her msu.edu account, the server instead routes the message to her exchange mailbox. What do I need to do to resolve this? Her msu.edu SMTP address is already set as her primary. Thanks Al Puzzuoli Information Technologist Resource Center for Persons with Disabilities 517-884-1915 120 Bessey Hall East Lansing, MI 48824-1033 http://www.rcpd.msu.edu