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Anyone have any documentation they could pass along detailing the duties/responsibilities of a FT staff person dedicated to workstation & user support within your department? Also some generic feedback as to the size of your department (the number of computers/users to support) and the organization of your technology group would help me tremendously (ie 1 FT staff dedicated to user support, 3 students, 1 manager, etc). I could also forward a summary of the generic feedback I receive to anyone off-list if they wish to see what I receive. Thanks all ahead of time for any help/documentation you can provide. GO GREEN! Chris Harper INFORMATION TECHNOLOGY SPECIALIST University Relations / Michigan State University 401 Olds Hall, East Lansing, MI 48824-1047 Email: [log in to unmask] <mailto:[log in to unmask]> / Direct: 517.355.9980 Web: http://ur.msu.edu <http://ur.msu.edu> / Cell: 517.290.5496