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I've been sitting here on hold for at that phone number for ten minutes now--is that the best support option Adobe can offer a major customer which they have just forced into a new, buggy licensing scheme? What prompted me to call them is that I checked my licensing report at their web site again a few minutes ago and find that my license has increased from 93 seats to 98 since this morning even though I had no pending orders! It makes me want to just install all 98 of these throughout my department and consider it a bonus of the new licensing scheme? Why should I have to waste my time on hold waiting to help them fix a problem with their system? > -----Original Message----- > From: MSU Network Administrators Group > [mailto:[log in to unmask]] On Behalf Of Ron Rivard > Sent: Friday, December 08, 2006 2:11 PM > To: [log in to unmask] > Subject: Re: [MSUNAG] Adobe ALM and e-Licenses > > Additional resources for locating ALM licensing answers...(If > you are an Education customer and have a licensing enquiry > ie. can't log in to licensing web site, need serial #'s, can > not locate your licensing order etc., please call Adobe > Licensing Customer Service at 800-833-6687 option 3) > > The Computer Store will be posting "how to" documentation and > other help information on our home page as it becomes > available from Adobe. > > > -----Original Message----- > From: MSU Network Administrators Group > [mailto:[log in to unmask]] On Behalf Of Wolf, Chris > Sent: Friday, December 08, 2006 1:28 PM > To: [log in to unmask] > Subject: Re: [MSUNAG] Adobe ALM and e-Licenses > > This doesn't answer the more basic question of whether we > now have individual licenses or whether all MSU licenses are > grouped together. As I mentioned in my earlier message, I set > up my ALM two days ago for the single license of Acrobat 8 > Professional that I bought, and now running a license report > at their site shows me 93 "Total Seats for this SN set" and 4 > "Licenses Issued" What is going on? Did I unexpectedly > qualify for the Wednesday 93-for-the-price-of-1 special? > > > -----Original Message----- > > From: MSU Network Administrators Group > [mailto:[log in to unmask]] On > > Behalf Of Sean M. Leahy > > Sent: Friday, December 08, 2006 12:57 PM > > To: [log in to unmask] > > Subject: [MSUNAG] Adobe ALM and e-Licenses > > > > The MSU Computer Store and ACNS Staff are in discussions with Adobe > > regarding their new "e-License" and ALM (Adobe License > > Manager) systems and trying to gather information to pass > along to end > > users on how to use these new systems. The attachments > contained in > > this email will hopefully help answer questions about how to use > > e-Licenses and how to deploy Acrobat 8. > > > > Here is a link that might provide answers to some common questions > > regarding Adobe ALM. > > http://www.adobe.com/support/products/alm.html > > > > > > >