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Attached is a pdf file with more information about the itSMF presentation at the Henry Center on 12/4/06. ______________________________________________________________________ Dear IT Practitioner, The IT Service Management Forum (itSMF) Great Lakes Local Interest Group (GLLIG) cordially invites you to Strategic Alignment of IT with Business / Service Strategies and IT Agility on Monday, December 4, 2006 Agenda 4:45 pm (EST) Networking 5:00 pm Welcome Address 6:15 pm Dinner 8:30 pm Program Concludes James B. Henry Center for Executive Development in East Lansing, Michigan Hosted by Academic Computing and Network Services, Michigan State University The Service Strategies volume of ITIL v3 breaks new ground for practice of service management within an already popular framework. It represents the most significant set of changes from ITIL v2 as it seeks to provide guidance for the senior management on how to assure long-term success in providing value to customers through services. One of the authors of the books talks about the significance of the Service Strategies volume and explains why the book is placed at the core of the ITIL v3 service life-cycle model. Also discussed are the types of questions the book helps managers answer. Featured Events * Guest speakers * Co-author of ITIL V.3 - Service Strategies, Majid Iqbal from The IT Services Qualification Center, Carnegie Mellon University and * Eli Broad Professor of Information Technology, Vallabh Sambamurthy from, The Eli Broad College of Business, Michigan StateUniversity * Panelist Discussion * Networking sessions with industry leaders Fee $10.00 non-members/students No Charge itSMF members Seating is limited to 120 people To reserve your seat: REGISTRATION is AVAILABLE VIA https://web.memberclicks.com/mc/quickForm/viewForm.do?orgId=itsmf&formId=217 70 Thank you for your interest in the itSMF-GLLIG (www.gllig.org) For more information contact: Dush Fernando [log in to unmask] ● (517) 432-5309 For general event and GLLIG information, e-mail [log in to unmask] The itSMF (IT Service Management Forum, http://www.itsmfusa.org <http://www. itsmfusa.org/> ) is a not-for-profit organization comprised of IT practitioners and vendors committed to the advancement of ITIL best practice framework for IT Service management. ______________________________________________________________________