Folks -
The Dell self-service program you're interested in is called 'Warranty
Parts Direct' (used to be called 'Premier Access').
I happen to think it is a terrific program. We diagnose our own
problems, then I go to a Dell WPD web site, log on with my Dell-provided
WPD user id, enter the service tag (system identifier) for the system at
issue, fill out an online form to order the needed replacement part, and
- badda-bing, badda-boom - next morning the replacement part is in my
hands.
Nothing's perfect. The program is not free, but not unreasonable,
either. Dell requires two people to be 'certified' WPD techs, and it
costs $160/yr per person to subscribe to the program. And, you have to
take these silly, 25 multiple-choice question, online systems knowledge
tests each year for each systems category you want to participate in.
Annoying, but hardly a show-stopper. The one fee covers as many systems
categories as you want to be qualified ('certified') for - desktops,
laptops, servers, etc...
In short, I find the pluses far outweigh the minuses.
Info on the program is available at
http://warrantypartsdirect.dell.com/us/ . In addition, I'd be glad to
answer questions from people who are potentially interested.
Regards,
John Fishbeck
MSU Physical Plant Computer Systems and Networking Group
Phone: 2-2028
-----Original Message-----
From: MSU Network Administrators Group [mailto:[log in to unmask]] On
Behalf Of Peter J Murray
Sent: Thursday, July 28, 2005 10:30 AM
To: [log in to unmask]
Subject: Re: [MSUNAG] Alternatives to Dell destops
Please CC this information to the list. I'd like to join this program
too.
David McFarlane wrote:
> Tony,
>
>> I'm sure it helps that we're Dell Certified shop
>
>
> How do you get that status?? It would make a ***HUGE*** difference to
> my satisfaction with Dell if I didn't have to jump through their hoops
> every time I called tech support.
>
>
> -- David McFarlane, Research Technology Specialist
> Dept. Psychology, Michigan State University
> [log in to unmask] www.msu.edu/~mcfarla9
> Voice: (517) 353-0799 Fax: (517) 353-1652
