Tony, >I'm sure it helps that we're Dell Certified shop How do you get that status?? It would make a ***HUGE*** difference to my satisfaction with Dell if I didn't have to jump through their hoops every time I called tech support. -- David McFarlane, Research Technology Specialist Dept. Psychology, Michigan State University [log in to unmask] www.msu.edu/~mcfarla9 Voice: (517) 353-0799 Fax: (517) 353-1652