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Tony,

>I'm sure it helps that we're Dell Certified shop

How do you get that status??  It would make a ***HUGE*** difference to my 
satisfaction with Dell if I didn't have to jump through their hoops every 
time I called tech support.


-- David McFarlane, Research Technology Specialist
    Dept. Psychology, Michigan State University
    [log in to unmask]    www.msu.edu/~mcfarla9
    Voice: (517) 353-0799    Fax: (517) 353-1652