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What Operating system software version are
you running on the users desktop?
If you want to do tech support,
remote assistance in Windows XP will go a long way, maybe you should look into
that seeing how it is not something extra that needs to be loaded, and is
bundled in with XP, and it allows one to control a computer only with the
agreement of the end user of the computer.
Lee
Lee Duynslager
Information Technologist
Integrated Plant Systems
(517) 432-5296
From: MSU Network
Administrators Group [mailto:
Sent: Tuesday, March 29, 2005 2:10
PM
To:
Subject: [MSUNAG] Virtual Network
Computing
I want to start using UltraVNC in our office domain, for
tech support and helpdesk purposes at the workstation level. A few of our
users have gotten the idea that we are going to use it to spy on
them, and look at their email. It's become a bit of a PR problem for the
IT Admin staff.
So I am wondering, is it legal to use software like this at
MSU, under the AUP? If so, who here is using it? Have you run into issues with
users like this, where they interpret something you are doing as an attack on
their privacy? If so, how did you handle it? We have sent out an email describing
the software, what it does, and the fact that we won't use it without their
permission. It doesn't seem to have helped much.
Any ideas?
Jesse Howard
_______________________
IT Administrator
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