Message
Years
ago when I used PCAnywhere for the same purpose, we had the same
issue.
PCAnywhere had a visual indicator - I think it was a little pc that
turned green when someone
else
connected to the machine. So to soothe the users that were leery, we taught them
how to identify when
one of
the IT staff were connected to the PC by using the visual indicator in the
task bar.
My
point is maybe UltraVNC has a visual indicator like PCAnywhere - I think
that would be a good way to get the
users
to put their guards down.
SJ
Samone E. Jones
Information Technologist
Family Consumer Sciences
Phone: 517.432.4552
I want to start
using UltraVNC in our office domain, for tech support and helpdesk purposes at
the workstation level. A few of our users have gotten the idea that we
are going to use it to spy on them, and look at their email.
It's become a bit of a PR problem for the IT Admin staff.
So I am wondering,
is it legal to use software like this at MSU, under the AUP? If so, who here
is using it? Have you run into issues with users like this, where they
interpret something you are doing as an attack on their privacy? If so, how
did you handle it? We have sent out an email describing the software, what it
does, and the fact that we won't use it without their permission. It doesn't
seem to have helped much.
Any
ideas?
Jesse
Howard
_______________________
IT Administrator
Michigan State
University
Press
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