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Explain the password requirement for VNC and how you can't use it to get to their machine without their changing the password to allow you access. Don Bosman Information Technologist Michigan State University, Libraries 100 Library East Lansing, MI 48824 517-432-6123 ex 233 [log in to unmask] -----Original Message----- From: MSU Network Administrators Group [mailto:[log in to unmask]]On Behalf Of Jesse Howard Sent: Tuesday, March 29, 2005 2:10 PM To: [log in to unmask] Subject: [MSUNAG] Virtual Network Computing I want to start using UltraVNC in our office domain, for tech support and helpdesk purposes at the workstation level. A few of our users have gotten the idea that we are going to use it to spy on them, and look at their email. It's become a bit of a PR problem for the IT Admin staff. So I am wondering, is it legal to use software like this at MSU, under the AUP? If so, who here is using it? Have you run into issues with users like this, where they interpret something you are doing as an attack on their privacy? If so, how did you handle it? We have sent out an email describing the software, what it does, and the fact that we won't use it without their permission. It doesn't seem to have helped much. Any ideas? Jesse Howard _______________________ IT Administrator Michigan State University Press [log in to unmask] www.msupress.msu.edu