I want to start using UltraVNC in our office domain, for tech support and helpdesk purposes at the workstation level. A few of our users have gotten the idea that we are going to use it to spy on them, and look at their email. It's become a bit of a PR problem for the IT Admin staff.

So I am wondering, is it legal to use software like this at MSU, under the AUP? If so, who here is using it? Have you run into issues with users like this, where they interpret something you are doing as an attack on their privacy? If so, how did you handle it? We have sent out an email describing the software, what it does, and the fact that we won't use it without their permission. It doesn't seem to have helped much.

Any ideas?

Jesse Howard
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IT Administrator
Michigan State University Press
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www.msupress.msu.edu