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What Operating system software version are you running on the users desktop? If you want to do tech support, remote assistance in Windows XP will go a long way, maybe you should look into that seeing how it is not something extra that needs to be loaded, and is bundled in with XP, and it allows one to control a computer only with the agreement of the end user of the computer. Lee Lee Duynslager Information Technologist Integrated Plant Systems Michigan State University (517) 432-5296 _____ From: MSU Network Administrators Group [mailto:[log in to unmask]] On Behalf Of Jesse Howard Sent: Tuesday, March 29, 2005 2:10 PM To: [log in to unmask] Subject: [MSUNAG] Virtual Network Computing I want to start using UltraVNC in our office domain, for tech support and helpdesk purposes at the workstation level. A few of our users have gotten the idea that we are going to use it to spy on them, and look at their email. It's become a bit of a PR problem for the IT Admin staff. So I am wondering, is it legal to use software like this at MSU, under the AUP? If so, who here is using it? Have you run into issues with users like this, where they interpret something you are doing as an attack on their privacy? If so, how did you handle it? We have sent out an email describing the software, what it does, and the fact that we won't use it without their permission. It doesn't seem to have helped much. Any ideas? Jesse Howard _______________________ IT Administrator Michigan State University Press [log in to unmask] www.msupress.msu.edu