MessageTroy,
Thanks for the reply. In the email that was sent out describing UltraVNC and
what it does, the staffer who wrote the email used screen captures of both
the features that you mention, the pop-up permission window and the system
tray icon changing from blue to green.
Okay, so there's at least one department that uses VNC. Any others? Anyone
want to address whether or not VNC is legal under the AUP?
And what about the privacy issue? Anyone care to make an interpretation of
the AUP on where the IT admin's responsibilities end and the users rights
begin at the workstation?
Jesse Howard
_______________________
IT Administrator
Michigan State University Press
[log in to unmask]
www.msupress.msu.edu
-----Original Message-----
From: MSU Network Administrators Group [mailto:[log in to unmask]]On
Behalf Of Samone E. Jones
Sent: Tuesday, March 29, 2005 3:34 PM
To: [log in to unmask]
Subject: Re: [MSUNAG] Virtual Network Computing
Years ago when I used PCAnywhere for the same purpose, we had the same
issue.
PCAnywhere had a visual indicator - I think it was a little pc that turned
green when someone
else connected to the machine. So to soothe the users that were leery, we
taught them how to identify when
one of the IT staff were connected to the PC by using the visual indicator
in the task bar.
My point is maybe UltraVNC has a visual indicator like PCAnywhere - I
think that would be a good way to get the
users to put their guards down.
SJ
Samone E. Jones
Information Technologist
Family Consumer Sciences
Phone: 517.432.4552
Email: [log in to unmask]
-----Original Message-----
From: MSU Network Administrators Group [mailto:[log in to unmask]] On
Behalf Of Jesse Howard
Sent: Tuesday, March 29, 2005 2:10 PM
To: [log in to unmask]
Subject: [MSUNAG] Virtual Network Computing
I want to start using UltraVNC in our office domain, for tech support
and helpdesk purposes at the workstation level. A few of our users have
gotten the idea that we are going to use it to spy on them, and look at
their email. It's become a bit of a PR problem for the IT Admin staff.
So I am wondering, is it legal to use software like this at MSU, under
the AUP? If so, who here is using it? Have you run into issues with users
like this, where they interpret something you are doing as an attack on
their privacy? If so, how did you handle it? We have sent out an email
describing the software, what it does, and the fact that we won't use it
without their permission. It doesn't seem to have helped much.
Any ideas?
Jesse Howard
_______________________
IT Administrator
Michigan State University Press
[log in to unmask]
www.msupress.msu.edu
