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Years ago when I used PCAnywhere for the same purpose, we had the same issue. PCAnywhere had a visual indicator - I think it was a little pc that turned green when someone else connected to the machine. So to soothe the users that were leery, we taught them how to identify when one of the IT staff were connected to the PC by using the visual indicator in the task bar. My point is maybe UltraVNC has a visual indicator like PCAnywhere - I think that would be a good way to get the users to put their guards down. SJ Samone E. Jones Information Technologist Family Consumer Sciences Phone: 517.432.4552 Email: [log in to unmask] -----Original Message----- From: MSU Network Administrators Group [mailto:[log in to unmask]] On Behalf Of Jesse Howard Sent: Tuesday, March 29, 2005 2:10 PM To: [log in to unmask] Subject: [MSUNAG] Virtual Network Computing I want to start using UltraVNC in our office domain, for tech support and helpdesk purposes at the workstation level. A few of our users have gotten the idea that we are going to use it to spy on them, and look at their email. It's become a bit of a PR problem for the IT Admin staff. So I am wondering, is it legal to use software like this at MSU, under the AUP? If so, who here is using it? Have you run into issues with users like this, where they interpret something you are doing as an attack on their privacy? If so, how did you handle it? We have sent out an email describing the software, what it does, and the fact that we won't use it without their permission. It doesn't seem to have helped much. Any ideas? Jesse Howard _______________________ IT Administrator Michigan State University Press [log in to unmask] www.msupress.msu.edu