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FYI: This message was just sent to deans, directors, and chairs; forwarding per request that mailings to that group be sent to NAG. /rich ---------- Forwarded message ---------- From: David A Gift <[log in to unmask]> Date: Thu, 09 Dec 2004 11:03:39 -0500 Subject: Computing.msu.edu offers information about MSU computing services To: Deans, Directors and Chairs From: David Gift, Vice Provost, Libraries, Computing and Technology Subject: Computing.msu.edu offers information about MSU computing services This fall semester, Libraries, Computing and Technology launched and has been improving a new Web site, computing.msu.edu, which offers one-stop access to information about computing services at MSU. The site features: -- A browsable A-Z index of computing services -- At-a-glance view of any current or recent service outages, and planned maintenance events -- Computing news: service improvements, tips and techniques, etc. -- A search function covering MSU's new computing knowledge base as well as computing-related Web sites at MSU -- Separate menus tailored for students or faculty/staff/departmental views Computing.msu.edu serves as a starting point when you seek information or pathways related to MSU computing. Its focus is computing from the customer point of view. Service status items help users to be aware of known system problems, both current and recent, and of upcoming maintenance events that may affect services. The knowledge base (accessed through the search box on computing.msu.edu) contains a large and growing library of articles providing technical background and how-to assistance for users. The general computing help desk site, help.msu.edu, also has been redesigned. Most of the content on help.msu.edu is now dynamic, drawing from the knowledge base and ACNS' Remedy problem tracking system. Computing.msu.edu and help.msu.edu are maintained by Academic Computing and Network Services (ACNS) in consultation with other LCT units and with the LCT advisory committees. Administrative Information Services (AIS), MSU Libraries, and other LCT units contribute to this effort to bring a more uniform view to computing news and service status reporting. If you have any questions or suggestions, please visit computing.msu.edu and click on Contact Us. Please pass this information along to others in your unit(s). Thank you.