FYI - I got this through the Administrative Data Users Group mailing list. Cheryl Administrative Data Users Group From: Barbara C Monroe Subject: Don Norman Webcast: Emotional Design: The Principles To: Undisclosed Recipients Please pass this information on to anyone in your department who might be interested in Web design. Don Norman http://www.jnd.org One of the founding fathers of usability and user-centered design Author of "The Design of Everday Things" and "Emotional Design" WebCast Live from Penn State Topic: Emotional Design: The Principles Friday Nov. 19, 2004 3:30 p.m.- 4:30 p.m. http://ist.psu.edu/Celebration/Events.cfm?HeadlineID=1279