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Thanks for that tidbit, Chris. I already trashed today's TechLetter, but I looked at one from earlier this year. Return-path was set to <[log in to unmask]>, so definitely different from "[log in to unmask]". Seems like whoever coded the "trust" button would pull the data from the correct field? Chris Wolf wrote: > I would echo your frustration at the lack of documentation on how to use this. > > We saw failures similar to yours and we tried getting help through [log in to unmask] and were told one thing that might help you. They told us that the actual address in the message headers that is used to make the decision about blocking or trusting is the one called "Return-path". On the messages that were not being handled correctly, the Return-path was different than the "From" and "Reply-To" headers. Could this explain the failures that you're seeing? >