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I would echo your frustration at the lack of documentation on how to use this. We saw failures similar to yours and we tried getting help through [log in to unmask] and were told one thing that might help you. They told us that the actual address in the message headers that is used to make the decision about blocking or trusting is the one called "Return-path". On the messages that were not being handled correctly, the Return-path was different than the "From" and "Reply-To" headers. Could this explain the failures that you're seeing? At 11:38 AM 9/16/2004, John Valenti wrote: >hi Ed, > >Thanks for taking note of this. > >Could you speculate on why the trusted senders feature isn't working for >me? I was very happy to figure out where these buttons were and added >several addresses using this method. But today, my Alice Hill Techletter >is again in my Spam folder. I just doublechecked and the From line >([log in to unmask]) matches what I have in the Trusted senders list. > >I had played around with the blocked/trusted senders lists before, but >they didn't seem to work consistently. For instance, I had blocked >messages from the UK ProLife League, but they keep coming thru. I >thought maybe it was in the format that I added them, that is why I was >hoping to use the automated buttons. > >I hate to bring this problem to your attention in this manner, but I >have made two attempts to report it thru [log in to unmask] and both went >unanswered. --Chris ============================================== Chris Wolf Computer Service Manager Agricultural Economics [log in to unmask] Michigan State University 517 353-5017