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The ACNS Security CD just opens the browser to windowsupdate.microsoft.com but does no checking on whether the person actually downloads any updates. They should have been able to click "next" and then "finish" the Security CD program as soon as windowsudpate opened in the browser. I haven't heard of anyone else seeing this behavior but we will keep an eye out. /sgt Scott G. Thomas Division Mgr, Client Services Academic Computing & Network Services 408A Computer Center Michigan State University 517-355-4500 x142 -----Original Message----- From: MSU Network Administrators Group [mailto:[log in to unmask]] On Behalf Of Wendy Tate Sent: Thursday, August 26, 2004 4:58 PM To: [log in to unmask] Subject: Re: [MSUNAG] Effects of Windows XP SP2 on anti-virus products? I don't know how helpful this is to everyone, but if you work with students you might want to know this. One of our grad students was using the ACNS Security 4.0 disk, which directed him to Windows Update. SP2 downloaded, and got into the installation, and stopped about halfway through. The student waited for a while, but nothing was happening, so he called me. Since I couldn't think of anything else to do, I exited the ACNS Security window. It seems to have worked, as the installation continued and was completed successfully. Have fun, Wendy Wendy Tate Network Coordinator Department of Economics W. 147 Owen Hall Michigan State University East Lansing, MI 48825-1109 517-355-1816 [log in to unmask] -----Original Message----- From: MSU Network Administrators Group [mailto:[log in to unmask]] On Behalf Of Richard Wiggins Sent: Thursday, August 26, 2004 4:35 PM To: [log in to unmask] Subject: [MSUNAG] Effects of Windows XP SP2 on anti-virus products? Microsoft's list of known problems caused by Windows XP SP2 at: http://support.microsoft.com/default.aspx?kbid=884130&product=windowsxpsp2 ... has several entries for various versions of anti-virus products. The descriptions are not detailed enough for me to understand whether SP2 causes inconvenience, or actually cripples. For instance, they report: that for Norton AntiVirus: At system startup, Scheduled Tasks in Norton AntiVirus 2003 does not automatically scan. Separately I've heard that you cannot get a patch from Symantec to fix this; they will only issue SP2 patches for AV 2004. Any real-world experience with how badly SP2 breaks various levels of various products would be useful. This page: http://www.symantec.com/techsupp/enterprise/sp2/faq.html ...seems to indicate the failure is a false positive: Q: Will Symantec software be compatible with WindowsR XP SP2? A: Yes, although one feature of Service Pack 2, the Windows Security Center, may indicate otherwise. By design, Symantec includes tamper-protection features to make it difficult to scan the status of its products. As a result, the Windows Security Center can detect the presence, but not the status, of some Symantec security software. Symantec is developing an update to ensure that the Windows Security Center shows the status of Symantec products as green (on). This update will be in the form of a product update for some products and as a Maintenance Release for others. The schedule for updates and Maintenance Releases appears on the the Product Update tab. Thanks, /rich