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A couple of additional questions. Does it matter what username you use to log in, or does it behave the same for all users? You mentioned two servers, do you use roaming profiles, have you turned them off? Have you attempted to remove (rename, move) the offending profile from the machine to make sure that the profile is recreated at login? Just some additional thoughts on this issue. +-------------------------------------------+ | Michael Surato | | Resource Center for Persons | | with Disabilities | | Michigan State University | | 120 Bessey Hall | | East Lansing, MI 48824 | | Voice: (517) 353-9643 Fax: (517) 432-3191 | +-------------------------------------------+ -----Original Message----- From: MSU Network Administrators Group [mailto:[log in to unmask]] On Behalf Of Radhika Kotwal Sent: Wednesday, July 21, 2004 3:38 PM To: [log in to unmask] Subject: Re: [MSUNAG] Windows 2000 Advanced Server Blank Screen Hi, I am still having the same problem although I have tried the following: 1. everytime I try the pskill command, it says that such a command doesn't exist. 2. I tried to enable the VGA mode instead of the video driver, but that is also giving me a blank screen. 3. I used the recovery console and disabled the AGP440.SYS (I am not sure whether I did the right thing, how do I know the video driver for my comp?), but disabling the above mentioned driver also didn't help. I am completely lost now, I somehow feel it could be more of a hack than a driver failure coz both my servers are having the same problem. Radhika. -----Original Message----- From: MSU Network Administrators Group [mailto:[log in to unmask]] On Behalf Of Jeff Domeyer Sent: Monday, July 19, 2004 9:10 AM To: [log in to unmask] Subject: Re: [MSUNAG] Windows 2000 Advanced Server Blank Screen So you are able to get the task manager open? Another option at that point is to try to start a new task of cmd.exe. Then you could at least get some more interaction with your server. Some useful commands: "drwtsn32" - Although I haven't used this yet to troubleshoot anything, it looks like it may provide some info that may be useful in application errors section. Maybe someone else can help you here "pskill" - available here: http://www.sysinternals.com/ntw2k/freeware/pskill.shtml Useful tool that we acquired firstly from script kiddies who "hacked" our web server in the msblast era. Allows you too kill pretty much any process you want to; especially those which you don't have access to. Tcpview - http://www.sysinternals.com/ntw2k/source/tcpview.shtml Useful for just figuring out who is connected to what. This is also part of the administrator's pack -http://www.winternals.com/products/repairandrecovery/index.asp Hopefully this gives you a start. -----Original Message----- From: MSU Network Administrators Group [mailto:[log in to unmask]] On Behalf Of Radhika Kotwal Sent: Monday, July 19, 2004 8:34 AM To: [log in to unmask] Subject: Re: [MSUNAG] Windows 2000 Advanced Server Blank Screen There are many processes running in the task manager which seem to be different than the usual. But when I try to kill any of those, I get the message, "Access is Denied". I have also tried to delete some of the registery keys, but that didn't change anything. The processes still keep running. I am not in the office right now and hence cant try anything, but will be going there sometime this afternoon. Regards, Radhika. -----Original Message----- From: Jeff Domeyer [mailto:[log in to unmask]] Sent: Monday, July 19, 2004 8:25 AM To: Radhika Kotwal Subject: RE: Re: [MSUNAG] Windows 2000 Advanced Server Blank Screen Another thing you can try is to see if you can get the task manager to pop up by hitting ctrl-alt-delete. I'm not sure if anyone uses your servers to browse the web, but I have seen spyware mess up explorer. I usually am able to get the machine into a usable state by killing off all unknown processes and then killing explorer.exe. After that I start explorer.exe again using the file/new task option in task manager. If that does succeed I would go download ad-aware and run that, if not then that scratches one thing off the list. -----Original Message----- From: MSU Network Administrators Group [mailto:[log in to unmask]] On Behalf Of Radhika Kotwal Sent: Monday, July 19, 2004 8:15 AM To: [log in to unmask] Subject: Re: [MSUNAG] Windows 2000 Advanced Server Blank Screen Thank you for all your help, I will surely try all the suggested things and get back to you on this. Regards, Radhika. ________________________________ From: MSU Network Administrators Group [mailto:[log in to unmask]] On Behalf Of Andrew McCormack Sent: Friday, July 16, 2004 6:46 PM To: [log in to unmask] Subject: Re: [MSUNAG] Windows 2000 Advanced Server Blank Screen I believe you can boot windows 2000 using the f8 key and select create a boot log as one of the options. It may help narrow down the problem Maybe try to disable the video card: Using Recovery Console to Disable Services If you are unable to start Windows XP Professional in normal or safe mode, the cause might be an incorrectly configured driver or service that has caused a Stop message. Stop messages might provide information about the service or driver name, such as a file name. By using Recovery Console, you might be able to disable the problem component and allow the Windows XP Professional startup process to continue in normal or safe mode. To enable or disable services by using Recovery Console At the Recovery Console prompt, type listsvc. The computer displays the service or driver name, startup type, and possibly a friendly driver or service name. Record the name of the driver or service that you want to enable or disable. To disable a driver, type: disable drivername To enable a driver, type: enable drivername start_type Possible values for start_type are: SERVICE_BOOT_START SERVICE_SYSTEM_START SERVICE_AUTO_START SERVICE_DEMAND_START Try to check the boot.ini file. ________________________________ From: MSU Network Administrators Group [mailto:[log in to unmask]] On Behalf Of Radhika Kotwal Sent: Friday, July 16, 2004 4:20 PM To: [log in to unmask] Subject: Re: [MSUNAG] Windows 2000 Advanced Server Blank Screen Thanks.... I did try the Safe mode, but all it shows is a blank screen even in safe mode. What should I do to test if the drivers have failed? Radhika. ________________________________ From: Laurence Bates [mailto:[log in to unmask]] Sent: Friday, July 16, 2004 3:18 PM To: 'Radhika Kotwal' Subject: RE: [MSUNAG] Windows 2000 Advanced Server Blank Screen I would hope that it might be due to bad video card or other drivers. Try booting the servers again and press F8 every two seconds during the boot process to get into either safe mode or VGA mode. ________________________________ From: MSU Network Administrators Group [mailto:[log in to unmask]] On Behalf Of Radhika Kotwal Sent: Friday, July 16, 2004 3:02 PM To: [log in to unmask] Subject: [MSUNAG] Windows 2000 Advanced Server Blank Screen HI all, I have 2 windows 2000 advanced servers. When I log on both the servers, I get a blank blue screen. I am able to access the data on the servers from other workstations, but am not able to view anything on the servers. I have visited the following Microsoft link: http://support.microsoft.com/?kbid=256194 and followed the procedure given, but that didn't help. Any ideas or suggestions? Thanks in advance, Regards, Radhika. System Admin, CIT, MSU (On Call)