We are handling this right now over the phone. The following information is posted in red at the top of the pin request form: We will have staff handling this over the phone until at least 7pm tonight. 4/26/04 Special Request Processing: To assist faculty and staff with the retrieval of their PINs we are currently handling PIN processing over the phone. Until 7pm you may call 432-6200 and a staff member will be able to provide you with your PIN after verifying your identity. -----Original Message----- From: MSU Network Administrators Group [mailto:[log in to unmask]] On Behalf Of Chris Wolf Sent: Monday, April 26, 2004 5:04 PM To: [log in to unmask] Subject: Re: [MSUNAG] what to do if passwords inactivated? Each user has only one PIN, and ACNS will provide that to them when they request it (although I don't know the exact procedure they are using for that right now). Once the user has the PIN, he or she will be able to set a new password for their existing NetID. So, yes, they will keep their old email address. At 04:38 PM 4/26/2004, Cheryl Akers wrote: >I had at least one user notified after 3:00 who didn't see his change >password until after it was cancelled. What can I do? Forget old Pin >numbers. If we apply for a new one can he keep his same email address? >Cheryl > >Cheryl Akers, MS, CNA - [log in to unmask] >Microcomputer Support - Microbiology and Molecular Genetics 2228C >Biomedical Physical Sciences Michigan State University East Lansing, MI >48824 > >517-355-6463 X1514 > --Chris ============================================== Chris Wolf Computer Service Manager Agricultural Economics [log in to unmask] Michigan State University 517 353-5017