 |
 |
Some others from CL might wish to respond, but I'll jump in with my 2 cents worth: This situation is an unfortunate byproduct of the transition from Pilot to mail.msu.edu and the problems and delays we've had on the mail.msu.edu project. With limited resources, and with the plans to implement the new system, at some point we had to stop putting money into hardware for the old system. But even as we were postponing release of the new system, usage and load on the old system were continuing to grow, causing stress on Pilot. What the folks on Core Systems who run Pilot have had to do to keep it from crashing is to configure it to reject connections when load gets high. Since at least the end of spring break, load has been consistently high in the mid-afternoon time frame, causing Pilot to reject connections. When this happens messages queue up and are eventually retried and delivered. This should result in a delay of a few hours at most. I would be interested in hearing about confirmed delays of 24 hours or more so that we can look into into it -- there may be something we can do to fix it. Suffice it to say that CL is aware of the problem, but there is really no good short term fix available. We believe that as users convert to mail.msu.edu load on Pilot will decrease. Jim Green Manager, Technical Services MSU Computer Laboratory 517.355.4500 ext. 176 [log in to unmask] ----- Original Message ----- From: "John Alan Valenti" <[log in to unmask]> To: <[log in to unmask]> Sent: Thursday, March 20, 2003 10:53 AM Subject: Slow Pilot > Several staff here in LIR jumped on me this morning complaining about Pilot > mail delivery. I've noticed that mail delivery has been sporadic for several > weeks - sometimes messages take more than 24 hours to show up in my mailbox. > And others are having the same problem. > > A few questions: > > * does the Lab know about this problem (I would assume so!) > * how soon until there is a fix > * is there anything we can do to help > * what should people's expectations be regarding mail delivery > > As an example: we have an student event today that was announced in email > yesterday. Sent to a list of about 100 students three times now, since none > of the students polled had seen the message yet. Typically in the past, this > type of message would have been 99% delivered within an hour. > > -jav