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Hello. Their home page does say they cover peripherals but I can't find any specific mention of printer service. Given that their own e-token printer program has had an expired certificate for the last few months, and that I opened a service call on that issue for our copy center - over a month ago - I wouldn't expect great things from them. The copy center has to re-initialize the e-token system they use, every day and some times more then once a day. Every time the browser hangs for a bit on the expired certificate notice. Thanks for the reply. I'll check tomorrow to see if they do service printers. It would be good to have someone next door. Don Bosman Information Technologist Michigan State University Libraries 517-353-8586 [log in to unmask] -----Original Message----- From: Linda Losik [mailto:[log in to unmask]] Sent: Tuesday, June 04, 2002 4:43 PM To: [log in to unmask] Subject: Re: Who is servicing your printers? Doesn't Engineering Services handle HP printers? Last that I had heard, they were gong for training and certification from HP for various 'flavors' of printers. Linda Losik Network Administrator College of Nursing A107 Life Sciences East Lansing, Michigan 48824 517.355.0305 -----Original Message----- From: Bosman, Don [mailto:[log in to unmask]] Sent: Tuesday, June 04, 2002 4:28 PM To: [log in to unmask] Subject: Who is servicing your printers? While we support the small printers in house we've been having a reasonably local firm service the larger printers, and the 4's and 5's when we're too busy. I'm not at all happy with the last couple of jobs they've done for us on two HP 8000's, in addition to not being able to get them here in a reasonable time lately. What firms are servicing your printers? If you have a contract with them, would you sign it again? Thanks. Don Bosman Information Technologist Michigan State University Libraries 517-353-8586 [log in to unmask]