Here at FCE we have always used Engineering Services to service our Laser Printers. Turning around has generally been 3 or 4 days. There have been longer times due to parts procurement from the vendor. Bosman, Don wrote: >While we support the small printers in house we've been having a reasonably local firm service the larger printers, and the 4's and 5's when we're too busy. >I'm not at all happy with the last couple of jobs they've done for us on two HP 8000's, in addition to not being able to get them here in a reasonable time lately. > >What firms are servicing your printers? >If you have a contract with them, would you sign it again? >Thanks. > > >Don Bosman >Information Technologist >Michigan State University Libraries >517-353-8586 >[log in to unmask] > -- Adell Flourry, Jr. Computer Assistant, A+ ======================================================= Family and Child Ecology/Child Development Laboratories 107 Human Ecology Building East Lansing, MI 48824-1030 Phone: 517-355-7680/517-355-1900 Alt E-mail: [log in to unmask] http://www.msu.edu/~flourry1