Our trackit server goes out to lunch every 2-3 days. It quits sending any
email notifications, or posting new requests in the database until it's
rebooted. No error messages or anything. The requests just pile up, and we
get a flood of them when we boot it. We aren't running it as a service.
It runs all alone on it's own PC with a user logged in. Good luck with it.
Joe Norton
Network Geek at MSUFCU
----- Original Message -----
From: "Don Bosman" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Monday, October 29, 2001 4:04 PM
Subject: Thanks for the time
> Thanks to all who responded with the time server names.
>
> We are attempting to run the Recieve module for Track-It! help desk
software
> from Blue Ocean.
> Great package for inventory and tracking calls, but the receive module
> (which opens mail requests and moves them into the help desk data base) is
> driving me to distraction. Blue Ocean expects the module to be run on the
> server running Track-It with a user logged in to the server. They've made
no
> provision to run it as a service. They also specifically told me not to
use
> the "run as a service" program from the resource kit. Policy here is to
> leave the server logged off, which closes the module.
>
> Using a program called FireDeamon we've been able to keep the service
going,
> but it crashes for no good reason. Leaving it running on a workstation
works
> for a while, but the module messes with the time. Of course none of their
> other customers is having this problem, and it isn't the TIrecv module
that
> is causing any problems. ;-)
>
> With the time server name I can at least fix the time. Internet time
> optimizers were not working well.
