Start: 12/05/2015 8:00 AM
End: 12/05/2015 5:00 PM
Next Update: 12/05/2015 5:00 PM
Service: TELEPHONE-VOICEMAIL
Type: Emergency Maintenance
Title: Avaya Aura Messaging Uninitialized Voicemail Boxes to be
Removed
Status: Open
Comments: MSU Infrastructure Planning and Facilities will remove all
uninitialized mailboxes from the Avaya Aura Messaging system on
December 5, 2015. This will allow MSU to retain unused licenses and
reduce overall costs for the service.
The University switched to the new voicemail system on July 1st, 2015.
Uninitialized mailboxes are voicemail boxes of users that have never
checked their voicemail messages since that date. Callers to these
uninitialized mailboxes will hear the mailbox name as a generic
computer pronounced recording and can leave a message for these
phones. If you have been actively utilizing your voicemail this does
not pertain to you.
If you have not yet initialized or activated your voicemail from your
Avaya telephone since the upgrade, perform the following:
1. Call the voicemail system at 517-432-0000 or 2-0000.
2. Enter your previous password or STATE (78283) and press the pound
key (#).
3. Follow the prompts to change your password.
a. When customers log in to the new system for the first time, they
will be required to change their PIN to meet new password standards.
The new standard requires a password of at least four non-sequential
or repeating numbers that does not include the user's extension.
4. Follow the prompts to record your name.
5. Follow the prompts to record your personal greeting.
6. Those customers that had messages forwarded to their email
automatically through the Unified Messaging service will need to reset
this service. (This is accomplished by selecting preferences after
logging into the system at http://www.telecom.msu.edu/vm)
Call 517-353-5515 if you need assistance, and/or you can view guides
at http://ipf.msu.edu/services/avaya-aura-messaging.html
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You can remove yourself from the mailing list by sending a mail message to
[log in to unmask] with the following command in the first line of the text
of your message.
SIGNOFF TELECOM-SYSTEMS
You will receive confirmation of your request via email.
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