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TELECOM-SYSTEMS  May 2015

TELECOM-SYSTEMS May 2015

Subject:

TELEPHONE-PBX Service Alert Open: Telecom VPN services degraded

From:

MSU IT Services Support <[log in to unmask]>

Reply-To:

[log in to unmask]

Date:

Mon, 11 May 2015 19:12:28 -0400

Content-Type:

text/plain

Parts/Attachments:

Parts/Attachments

text/plain (18 lines)

Start: 05/11/2015 5:30 PM 
End:  
Next Update: 05/12/2015 5:00 PM 
Service: TELEPHONE-PBX 
Type: Service Alert 
Title: Telecom VPN services degraded 
Status:  Open
Comments: There was a hardware failure on TC-VPN-FW2 (Telecom Systems
VPN - CC), which is affecting the backup VPN server.  Users are
advised to use the Primary VPN Server (Telecom Systems VPN) while this
server is unavailable.  A replacement has been ordered.

This only affects AACC and One-X Agent users.  These users will not be
out of service, but they may need to select the primary VPN to connect
to these services.


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