Start: 04/09/2015 1:48 PM
End: 04/10/2015 12:00 PM
Next Update: 04/10/2015 12:00 PM
Service: TELEPHONE-VOICE
Type: Emergency Maintenance
Title: Olin IVR System is down.
Status: Open
Comments: On Thursday, April 9, 2015 at approx. 1:48 p.m. An incident
was detected that will impact the Olin IVR system. Callers will not
be able to leave automated prescriptions. During business hours
callers will be transferred to pharmacy personnel. After business
hours callers can leave a voicemail message. We are working to resolve
the issue and the next update will be provided at 4:30 p.m. Thursday,
April 9, 2015.
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The vendor has been notified.
The next update will be provided at 12:00 p.m. on Friday, April 10,
2015
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