I'm assuming that this issue is on an MSU address? Even users that are on my Exchange, if their mail is passing through MSU mail servers, are getting anywhere from a 20-120 minute delay on sending and receiving. I was told that it was the MSU mail server when I called IT services. I can send/receive mail immediately when it's directly from my Exchange, but routed through MSU, it's gotten quite delayed.
Calling IT services, hoping for a solution, I was told that it's a "known issue" with the quantity of spam that the MSU mail servers are processing.
Is that what you're observing? Something unrelated to the phone itself but noticed first on that device?
On Aug 19, 2013, at 8:53 AM, "Cooke, Tony" <[log in to unmask]> wrote:
> It appears as though OSU has (or had) BES services. You might have been sent on a wild goose chase.
>
> These links aren't empirical proof, but sufficient for me to call off the Google search:
>
> https://osuitsm.service-now.com/selfservice/kb_view.do?sys_kb_id=27415ec541d6b400f74cbde899c12433
>
> https://ocio.osu.edu/status/ViewPlannedOutage?id=325
>
> You could call OSU's helpdesk for conclusive proof.
>
> Re - News from Canada: Blackberry is sunk, and has been for a while. Good luck getting any value for your shareholders with a sell-off now. They lost their market advantage with the advent of iPhone and Android, and failed to make seemingly minor changes, such as supporting EAS, to stay relevant.
>
> Also mildly interesting: OSU uses service-now.com, and its search feature doesn't work in Chrome.
>
> HTH,
>
> -Tony
>
>
>
> -----Original Message-----
> From: Flourry, Adell [mailto:[log in to unmask]]
> Sent: Sunday, August 18, 2013 2:34 PM
> To: [log in to unmask]
> Subject: Re: [MSUNAG] Blackberry "Bold"
>
> Thanks for your comments and suggestions. A new phone might be the fix in the long term. I don't like doing things that depend on Gmail or Yahoo. Outlook.com I have no opinion yet. If we stay with Blackberry, Q10 keyboard might be the way to go. How about all the bad news coming out of Canada in this decision?
>
> Adell
>
> -----Original Message-----
> From: Loren LaLonde [mailto:[log in to unmask]]
> Sent: Saturday, August 17, 2013 10:50 PM
> To: [log in to unmask]
> Subject: Re: [MSUNAG] Blackberry "Bold"
>
> Interesting that OSU went with outlook.com for their university email.
> It's been a long time since I've tried supporting a Blackberry without BES, but I do remember reading how Google and Yahoo had some notification setup to speed up delivery to Blackberries. It wouldn't surprise me at all if Microsoft had Outlook.com doing the same thing.
> BIS pretty much has a 20 minute delay built in to anything else.
>
> To work around this, you're probably looking at a few options:
> 1) Accept it for what it is. I throw this out there not as a serious suggestion, but rather as a baseline.
> 2) Forward mail to a Gmail/Yahoo/Outlook.com account to get it delivered instantly. Deliver outgoing messages from the Blackberry through Exchange SMTP. Adds a layer of potential failure, but for a single user maybe not the worst thing.
> 3) BES Express
> 4) Convince them to buy a Q10 or Z10 so they can use ActiveSync.
>
> Outside of that, I've got nothing.
>
> Good luck.
>
> On 8/16/2013 7:09 PM, Kim Geiger wrote:
>> Could it be something as simple as how often it is set to check the server for new mail?
>>
>>
>>
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