On 2/14/2011 11:58 AM, STeve Andre' wrote:
> I think Dell is going seriously downhill. I'm going to think very much
> before
> ordering anything else from them.
>
> --STeve Andre'
I can't say I've really noticed it going downhill with Dell recently,
but trust me, it could be far worse. Like, say, Sony. We bought a few
Z series laptops about a year and a half ago. One we had a bad drive
right out of the box. One developed vertical lines on the screen, took
a month a half for Sony to get the parts in to come out and repair it
(although they did at least go to Ann Arbor to the professors home to
replace it, which was good because that month a half later corresponded
with the day before I left on a 2 week vacation). That same laptop
developed the same problem a few months later, this time the on-site
tech managed to disassemble the laptop and not get it back together, so
it ended up having to be sent in. (In fairness, I'm not convinced mere
mortals could reassemble one of those). It then developed the *same*
problem a third time, this time out of warranty. Tough luck. And
finally, we have the case of one that just stopped turning on. This one
they insisted had to be taken into the sony style store (in Troy), and
they've had that one for 2.5 months, and have been unable to give me a
satisfactory answer on why it's taken so long and when we'll get it
back. (The only number I have for info on it apparently only the sony
store can interpret, and they claim they can't give me a number that I
can talk with Sony about it.)
And we only ordered between 4 or 6 of these laptops, and these are some
of Sony's higher end laptops. So the grass isn't always greener
elsewhere. I'll take Dell any day of the week over Sony.
Gary
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