The timing of this is thread is ironic.
Just today I needed to place a support call for an E2111 - SBE Log Disabled DIMMx error (where x represents the DIMM slot) I am getting on the display on one of my PowerEdge 1950 systems. It's a problem I have experience in the past on a couple of the other 1950's we have in our VMware cluster.
When I finally was able to locate the correct support number to call (literally minutes between screen updates on their support site as it looked up my service tag info and returned the correct number to call) and got through to a technician, I mentioned how painfully slow their web sites (both the support site and the Premier site linked to through Cstore) are. The technician said they have been complaining internally about the speed of their web sites for the past several months. His suggestion to me, blog about it. I was like WTH.
My response was how sad it is that in order for an issue to get the attention of the higher-ups, someone has to blog about it and have it get press coverage before steps are taken.
Such is the way of the world these days.
- Al
>>>
> I think that Dell's website is surprisingly slow at times. Especially
> the support portion. I use a different premier login fairly frequently
> and don't see particular problems with it.
>
> Currently, I'm looking for a Dell server upgrade, if I go to dell.com on
> the MSU premier login, the service tag of the system is not found. It
> is found if I don't login to the MSU premier site. I guess the site is
> YMMV.
>
> -Tom
>
> On 5/4/10 8:51 AM, David Benjamin wrote:
>>
>> Has anyone else had connectivity/timeout issues with Dell (MSU Computer
>> store premier account)? I have had the hardest time over the past few
>> months trying to either simply navigate the site or adding an item to
>> cart, etc. without it timing out. Both in Firefox and IE. Am I alone?
--
===========================
Al Bray
Systems Analyst
University Services
Michigan State University
Phone: 517-884-6149
Fax: 517-353-2024
email: [log in to unmask]
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