Any idea on a timeline for that? Fall 09? Summer 2010?
-t
On 10/2/09 1:41 PM, "Matt Kolb" <[log in to unmask]> wrote:
> On Sep 30, 2009, at 5:00 PM, Matt Kolb wrote:
>
>> On Sep 30, 2009, at 1:15 PM, Olson, III Dean wrote:
>>
>>> Good Afternoon,
>>>
>>> I have a professor here in the department who uses Google Apps
>>> calendaring for personal use. When he created his Google Apps
>>> account he used his MSU email address as his username. Until late
>>> last night this was never an issue.
>>>
>>> Now when he signs in he gets a prompt from Google Apps saying his
>>> MSU email address is already in use. When he does a search formsu.edu
>>> he¹s redirected to a Google Apps login which looks like it¹s been
>>> customized for MSU. This leads us to believe there must be some
>>> agreement now between Google and MSU. However when he tries to
>>> sign in with his email address in question on this customized page
>>> the password is incorrect and this is even the case when he
>>> supplies his MSUNet ID password.
>>>
>>> Does anyone have any idea if MSU now has something going with
>>> Google Apps? Thanks.
>>
>> Dean,
>>
>> We are working on getting an offering put together, and there are
>> some pre-provisioning steps that we needed to run through. I can
>> confirm that this problem will exist for non-Team Edition @msu.edu
>> accounts (there were approximately 800 Team Edition accounts that we
>> migrated to our new agreement). I have a call in to Google on this,
>> and am hoping for some clarification shortly. I have also been
>> keeping our Help Desk in the loop.
>>
>> The goal with this service is to provide access using institutional
>> identifiers (netids/passwords via Shibboleth). We are getting close
>> to having this ready, but we still have a bit of work to do.
>>
>> There will be an official announcement as we get closer. I will
>> post an update to this thread once I have a solution to your faculty
>> member's problem. I'm sorry that this happened, and there was no
>> indication that we would have issues like this, but rest assured
>> that we're working on getting it sorted out as quickly as possible.
>>
>> Again, I'm sorry for the inconvenience,
>
>
> Okay, apparently what's happened is that the users who are
> experiencing these problems effectively have "two" google accounts.
> One created prior to the formation of the Team Edition (and the
> subsequent formation of the Apps for Education Edition), and then a
> "new" Apps for Education Edition account (automatically created by a
> provisioning process, which Google provided to us).
>
> In this case, Google has stated that the users will need to export
> their data from their existing google services, and import it into the
> "Google Apps for Education" account. This seems funky to me, but
> Google claims it is the only solution.
>
> I have been working through the ATS Help Desk to walk the people who
> have had trouble though the export/import process (still a small
> handful of people who have reported an issue).
>
> At this point in time, if you have any issues, please work them
> through the Help Desk and we'll deal with them that way (it will help
> with documenting cases, and providing a central point of contact).
>
> Once we get the SSO, documentation, and Help Desk training done, we
> will publish an announcement stating that the Google Apps for
> Education Edition is live and ready to go, and outline the Terms of
> Service and recommended usage.
>
> ./mk
>
--
Troy Murray
Information Technologist II
Michigan State University
Clinical Translational Sciences Institute (CTSI)
Biomedical Research & Informatics Core (BRIC) Department
100 Conrad Hall
East Lansing, MI 48824
Phone: 517-432-4248
Fax: 517-353-9420
E-mail: [log in to unmask]
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